RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Salesforce is expanding its Agentforce 360 platform with new features aimed at addressing the much-discussed context gap of today's AI agents. In addition to tools like Agent Script, an enhanced Agent ...

With “I Am Legend,” “Fast & Furious” and “The Green Hornet” all under his belt — regardless of what you might think of those films — it’s undeniable that Neal Moritz knows how to make successful ...

The next release of Agentforce will provide a platform for building, deploying, and controlling agents to power the agentic enterprise, with Slack as the front end. Salesforce has announced a new ...