As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

AI chatbots have become an indispensable tool for businesses and individuals alike. They streamline customer service, automate routine tasks, and provide a seamless user experience. However, the ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...