Job interviews can be nerve wracking experiences, so it pays to be in the know about the types of questions that you may be asked. Competency based interview questions are designed to test your ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Competency-based interview questions ask candidates to share an example from their past experience that illustrates a specific competency required for the job. The best answers are specific and ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

The development of effective and authentic interviewing skills is crucial to a job search, and our Career Strategies Office offers a range of programs and training to help Kline students. These ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...