When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

"The customer always comes first"—it's a business mantra as old as time, but it's more relevant now than ever before. These days, the businesses that know their customers well enough and cater to ...