What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Cumbria Tourism is encouraging visitor economy businesses across the county to strengthen their customer service standards by ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

STUTTGART, Germany - Strong customer service is a business essential, even in a military environment. That's why U.S. Army Garrison Stuttgart employees and Soldiers attend customer service training.

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to ...

Waitrose is rolling out new customer service training for store workers as it looks to “raise the bar” of its in-store experience and the level of service provided in its supermarkets. The programme – ...