The employee experience continues to remain a top priority for organizations. Many are embarking on transformational journeys to shift the structure, approach and culture of their human resources ...

It is interesting to see how design thinking and coaching, two seemingly unrelated practice areas, have so much in common. Design thinking is an iterative process that attempts to understand the user ...

Design thinking is a problem-solving approach that focuses on understanding the needs of people, generating creative ideas ...

The phases of design thinking aren’t a linear sequence of events. You might find yourself returning to phases multiple times ...

Design thinking is a divisive field with many moving parts and business or stakeholder considerations. Contrary to popular belief, it doesn’t just entail elements such as UX design and workshopping, ...

Design thinking is a human-centric approach to product development. Useful software tools streamline many of the phases of the design thinking process. Effective design thinking tools allow teams to ...

Design thinking is gaining a prominent place in institutions, public spaces and organisations. It is now influencing everyone, from individuals to large systems. This raises a key question: what is ...

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

Design thinking is an iterative, user-centric approach to product and software development focusing on the person behind the problem. In enterprise SEO, design thinking seamlessly integrates SEO ...

If we fail to think holistically, we miss a huge part of the picture and will not be as successful in our growing efforts. Elizabeth has worked since 2010 as a writer and consultant covering gardening ...