Leaders are moving beyond one-off fixes and prioritizing unified workforce technology and AI-enabled forecasting to improve labor utilization, reduce premium labor reliance, and make faster, smarter ...

Survey of 500+ healthcare leaders shows today’s workforce strategy is driven by unified data, real-time visibility, and AI transforming insight into action. BOCA ...

Aspect Software, a leader in workforce management solutions, today announced a series of milestones that signal accelerating ...

Renaissance Philanthropy, in partnership with the Schultz Family Foundation and Metaculus, has launched the Labor Automation ...

While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...