Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

The combination of cloud-based software with data and artificial intelligence has transformed product development. Across industries, new offerings are being released with greater speed and innovation ...

Within the AI space, it’s easy to get excited about advanced algorithms, groundbreaking models and cutting-edge architectures. Companies often invest heavily in developing the “next big thing,” ...

Business owners who are great problem solvers within any business are the best prepared to solve their customers’ needs effectively as well. In fact, every business is about solutions to customer ...