IT managers working with ITIL understand that they have set in motion an evolving project and to fully realize the benefits of the best practice framework, IT must stay on top of the latest ...

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good–particularly when implemented by third-party IT service providers. IT governance has ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

IT Process Institute CEO Scott Allridge has cybersecurity advice for healthcare executives: Consider ITIL, the framework formerly known as the Information Technology Infrastructure Library. “Following ...

After the IT department at Raymond James Financial Inc. implemented best practices from the IT Infrastructure Library (ITIL), the number of calls to the company’s help desk dropped as much as 25% ...

ITIL is all about continual process improvement, but you can’t improve a process effectively without understanding its progression. Much of ITIL’s best practices stem from this idea of adopting a ...

With the increased importance of corporate governance in the day-to-day operations of organizations globally, ITIL adoption has become a major factor. Global provider of enterprise management ...

The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...

Public-sector CIOs are taking notice of the rapid rate at which private industry is adopting IT Infrastructure Library (ITIL) best practices. The latest set of best practices, known as ITIL V3, with ...

Symantec Corp. has announced Symantec Workflow 7.0 and Symantec ServiceDesk 7.0, two updates designed to its IT management offerings. Workflow 7.0 is intended to help customers enforce policies, ...