Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions By combining industry-leading AI ...

‘The acquisition of Cuein is essential to [ServiceNow’s] vision of creating more integrated, intelligent systems that connect AI agents, data, and workflows. For AI agents to truly be effective, they ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: ...

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) -- Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI Five9 (Nasdaq: FIVN), provider of the Intelligent ...

Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search ...

SAN DIEGO--(BUSINESS WIRE)--ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that Tommy Bahama has implemented ServiceNow software-as-a-service to consolidate multiple IT ...

'We’ve had 115,000 generative AI conversations, and that number is going to grow exponentially as we move forward in not years, but weeks and months, as we get things turned on, as it matures, and as ...

Customer and employee service avatars demoed for ServiceNow Now Assist, powered by NVIDIA speech, LLM, and animation generative AI technology, highlight the potential for even more engaging, personal, ...