Last August, the Google Phone app got a feature I immediately fell in love with: Calling Cards. Calling Cards allow you to create a customized screen whenever a contact calls you, including a ...

Abstract: In the contemporary digital era, call centers have significantly incorporated automation through callbots, but they often lack an essential aspect of customer service: empathy. This paper ...

Employees at Alphabet and OpenAI are pushing for stricter limits on the military's use of AI, through a number of letters that are circulating at tech companies. Google is facing added scrutiny as it ...