Telewizard.ai Law firms across the world are rethinking how they manage client communication. What was once handled entirely by front-desk receptionists and voicemail systems is now being reshaped by ...

ICN international climate policy reporter Bob Berwyn reviews the past decade of the United Nations Climate Change Conference.

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

Marketing hype is calling everything an agent, but mislabeling automations or souped-up chatbots as agents is a governance ...

A pair of ICE agents were surrounded by neighbors and activists during an attempted immigration arrest in south Minneapolis on Monday.

Data protection platform AvePoint has launched a command center to help organizations monitor artificial intelligence agents, addressing security risks and rising expenses as organizations deploy more ...

At Knock Shrine on Saturday, Dec. 6, hundreds came from across Ireland to mark the centenary of the First Saturdays devotion and the promises given by Our Lady to Sister Lucia at Fátima in an ...

Three years after his death during an altercation with an off-duty FBI agent inside Metro Center station, Troy Bullock’s family continues to seek justice — now in a $15 million lawsuit. The U.S.

After years of on-and-off development and slow progress, Netflix finally confirmed today that a Call My Agent! movie is officially in the works, with most of the original cast for the French series ...

Minneapolis Police Chief Brian O’Hara urged residents to call 911 if they see ICE agents “kidnapping” people as the Trump administration’s illegal immigration crackdown got underway in the Twin Cities ...

There have never been more basketball stars from France. Two best friends saw it coming decades ago and are reaping the benefits. By Tania Ganguli Last spring, in his quest to become one of the ...

Customer escalations represent some of the most critical moments in any call center operation. They are high-stakes interactions that can either salvage deteriorating relationships or cement customer ...