"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

HandyDART services will be expanded to offer longer service hours, a new booking platform and more trip availability. HandyDART is set to see service upgrades for its 32,000 registered riders across ...

Denver RTD launched an action plan to improve the customer experience across the system, including in amenities, fare and pass programs, communication and information and outreach to learn how it can ...

NORTH CAROLINA (WECT) - The North Carolina Division of Motor Vehicles (NCDMV) Commissioner Paul Tine has released the agency’s 2026-2030 strategic plan. According to the NCDMV, the plan focuses on the ...

CHARLOTTE, N.C. – N.C. Division of Motor Vehicles Commissioner Paul Tine released the agency’s 2026-2030 Strategic Plan, a comprehensive roadmap to become an excellent customer service organization ...

A marketing plan turns choices into numbers, timelines, and owners your marketing team can ship. A well crafted marketing plan ties marketing strategy, marketing efforts, and business objectives to ...

While the importance of strong customer service and the advantages it brings can be easy to grasp from a distributor’s perspective, having a blueprint for doing so is a more complicated matter. Those ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

A draft plan for service delivery at the Social Security Administration includes “field office consolidation” as a goal for next year — even as the agency maintains publicly that it isn’t closing ...

Wizz Air, one of EMEA’s most environmentally sustainable airlines, has launched its ambitious Customer First transformation plan, investing €14 billion over the next three years. This new initiative ...