ROCKVILLE, Md., Dec. 2, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business transformation, today announced a new ...

The European Space Agency (ESA) has completed the service module for NASA's Orion spaceship, which is meant to take the nearly cancelled Artemis 4 mission to the moon. The module, which is supposed to ...

YouTube services went down globally, with playback errors affecting multiple platforms. Downdetector logged hundreds of thousands of outage reports within hours of the disruption. YouTube confirmed ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: ...

Five9 Fusion for ServiceNow combines the Five9 real-time system action with the strengths of ServiceNow Customer Service Management (CSM) to give businesses a single, AI platform that addresses one of ...

A powerful module for Perfex CRM that allows administrators to merge duplicate customer records while preserving all associated data. Simplify your customer database management by combining duplicate ...

Genesys, a provider of cloud-based customer experience orchestration solutions, has received $1.5 billion in new investment commitments from Salesforce and ServiceNow. This investment deepens Genesys' ...

Developed and rigorously validated under the Built With ServiceNow programme, Activeo OneView CSM is engineered for immediate business value. It aligns with ServiceNow's best practices in software ...

SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ — Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a ...

A frustrated traveler tweeted at an airline about a long delay, expecting a robotic reply. Instead, the AI-powered chatbot recognized their urgency, responded with empathy, and offered a meal voucher ...

ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ...

HASTINGS, Neb. (KSNB) - Hastings Utilities has unveiled a new tool that will help customers manage their bills and improve customer service starting June 1. A new customer service module as well as ...