ManageEngine just unveiled its biggest generative AI release for ServiceDesk Plus cloud.
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Ask Zia Workflow Assist can turn text or images into visual workflows in seconds, draft ticket resolutions from conversations and history, generate checklists and JavaScript, and surface solution tips. You can choose Zoho’s Zia LLM with no pay‑per‑use fees, or bring ChatGPT or Azure OpenAI with your own keys. AI features are included ...
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