ICYMI: Department of Budget and Management (DBM) Secretary Amenah F. Pangandaman delivered a keynote speech at the 5th Government Quality Management Program (GQMP) Symposium on Service Quality Standards, with the theme: “Translating Insights from Clients to Standardize Service Experience,” via Zoom and YouTube live streaming on December 13, 2023. In her video message, the Budget Secretary discussed the importance of GQMP in improving the public sector’s performance through the adoption of the IS